Privacy Policy

Thank you for visiting our website. The protection of your personal data is very important to us. Below we inform you about which data is collected during your visit to our website and how it is used. This privacy policy applies to our website and all related services.

Site Data Processing

Greenbuzz Zurich
Postfach 660
Hohlstrasse 110
8010 Zurich

Server Log Files

Every time you access our website, information is automatically recorded by our commissioned hosting provider and stored in so-called server log files. This data includes:

• Date and time of access
• IP address of the accessing device
• Name of the retrieved file
• Transmitted data volume
• Success or failure of the retrieval
• Browser type and version
• Operating system of the accessing device
• Referrer URL (the previously visited page)
• Hostname of the accessing device

This data is used to ensure smooth connection establishment and comfortable use of our website. They are evaluated for system security and stability as well as for statistical purposes to improve our website. This data is not merged with other data sources. The legal basis for processing this data is Art. 6 Para. 1 lit. f GDPR, our legitimate interest being the aforementioned purposes.

Google Analytics

1.1 Use of Google Analytics
Our website uses Google Analytics, a web analysis service provided by Google Inc. ("Google"). Google Analytics utilizes "cookies," which are text files placed on your computer, to help the website analyze how users interact with the site. The information generated by the cookie about your use of the website will generally be transmitted to and stored by Google on servers in the United States.

1.2 Purpose
The information collected through Google Analytics helps us understand user preferences and improve our website. By evaluating the data, we can optimize our offerings and provide a better user experience.

1.3 Data Collected
Google Analytics captures details such as your IP address, browser type, device information, operating system, referral source, duration of visit, pages viewed, and other similar data. This data does not personally identify you.

1.4 Anonymization
We've implemented IP anonymization for Google Analytics. This means that your IP address will be shortened and therefore anonymized by Google within the member states of the European Union or in other contracting states of the Agreement on the European Economic Area.

1.5 Opt-Out
You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do this, you may not be able to use the full functionality of this website.

1.6 Third Party
For more information on terms of use and data protection, please visit the Google Analytics terms or the Google Analytics overview. We'd like to point out that on our website, Google Analytics was extended with the code "gat._anonymizeIp();" to ensure the anonymized recording of IP addresses.


Our website uses cookies. Cookies are small text files that are stored on your device (computer, smartphone, tablet, etc.) when you visit our website. They help make our website more user-friendly, efficient, and secure.

Most of the cookies we use are "session cookies". They are automatically deleted after your visit. Other cookies remain stored on your device until you delete them manually. These cookies allow us to recognize your browser on your next visit.

You can set your browser to inform you about the setting of cookies and allow cookies only in individual cases, exclude the acceptance of cookies for certain cases or in general, and activate the automatic deletion of cookies when closing the browser. Disabling cookies may limit the functionality of our website.

The legal basis for processing cookies necessary for the fulfillment of our contractual or pre-contractual obligations is Art. 6 Para. 1 lit. b GDPR. For all other cookies, processing is based on your consent (Art. 6 Para. 1 lit. a GDPR).

Data Sharing

We only share your personal data with third parties if:

• You have given your express consent (Art. 6 Para. 1 lit. a GDPR),
• Sharing is necessary to fulfill contractual obligations (Art. 6 Para. 1 lit. b GDPR),
• We are legally obliged or ordered by authorities to do so (Art. 6 Para. 1 lit. c GDPR), or
• Sharing is necessary to protect our legitimate interests or the legitimate interests of a third party, unless your interests or fundamental rights and freedoms requiring the protection of personal data outweigh them (Art. 6 Para. 1 lit. f GDPR).

In order to facilitate the organization and management of events, GreenBuzz Zurich may share certain personal data with event organisers. This data sharing is essential for the smooth execution of events and may include your name, contact information, and any specific requirements or preferences you have communicated to us.

This can include the following data:

• Name
• Address
• Title
• Company
• Email

We only share the data necessary to ensure your participation in the event and to enhance your experience. Please be assured that our event organisers are also committed to protecting your privacy and are required to use your information solely for the purpose of the event. By participating in our events, you acknowledge and agree to this sharing of information as an integral part of our event coordination process.​

Your Rights

a) Right to Information
You have the right to request information about the personal data we process. Specifically, you can request information on processing purposes, categories of personal data, categories of recipients to whom your data has been disclosed, planned storage duration, the right to correction, deletion, restriction of processing, or objection, the right to lodge a complaint, the source of your data if it was not collected by us, and the existence of automated decision-making including profiling and potentially meaningful information about its details.

b) Right to Correction
You have the right to request correction of incorrect or completion of your personal data stored with us.

c) Right to Deletion
You have the right to request the deletion of your personal data stored with us, unless the processing is necessary for the exercise of the right to freedom of expression and information, to fulfill a legal obligation, for reasons of public interest, or for the assertion, exercise, or defense of legal claims.

d) Right to Restriction of Processing
You have the right to request the restriction of processing of your personal data if you dispute the accuracy of the data, if the processing is unlawful but you reject its deletion, if we no longer need the data, but you need it to assert, exercise, or defend legal claims, or you have objected to processing under Art. 21 GDPR.

e) Right to Data Portability You have the right to receive your personal data that you have provided to us in a structured, commonly used, and machine-readable format or to request its transmission to another controller. f) Right to Revoke If the processing of your personal data is based on your consent, you have the right to revoke your consent at any time. The legality of the processing carried out before the revocation remains unaffected by this.

f) Right to Withdrawal
If the processing of your personal data is based on your consent, you have the right to revoke your consent at any time. The legality of the processing up to the point of revocation remains unaffected by this.

g) Right to Object
If the processing of your personal data is done to protect our legitimate interests or the legitimate interests of a third party, you have the right, for reasons arising from your particular situation, to object to the processing of your personal data at any time. We will no longer process your personal data unless we can demonstrate compelling legitimate reasons for the processing that outweigh your interests, rights, and freedoms, or unless the processing serves to assert, exercise, or defend legal claims.

h) Right to Complain
You have the right to lodge a complaint with the competent supervisory authority concerning our processing of your personal data.

Data Security

We implement technical and organizational security measures to protect your data against manipulation, loss, destruction, or unauthorized access. Our security measures are continuously improved in line with technological developments.


For any questions, concerns, or clarifications regarding our privacy policy, please reach out to:

Greenbuzz Zurich

We thank you for supporting Greenbuzz Zurich's mission and looking forward to seeing you at our events. Your understanding and compliance with this policy enable us to continue our charitable work and host more events in the future.

Last Update


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Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.