Legal

GreenBuzz hereby expressly declares that no illegal content was discernible on the linked pages at the time the link was created. GreenBuzz has no influence whatsoever on the current and future design, the content or the authorship of the linked/connected pages. He therefore hereby expressly distances himself from all content on all linked / connected pages that were changed after the link was created. This statement applies to all links and references set within our own website. The provider of the page to which reference was made is solely liable for illegal, incorrect or incomplete content and in particular for damage resulting from the use or non-use of such information and not the person who

Secure data transmission

Personal data that users provide to us via the website forms is transmitted to us in encrypted form via a secure connection. The security procedure used (SSL Secure Sockets Layer) corresponds to the usual state of the art.

All employees of GreenBuzz who deal with user data are obliged to comply with data protection. Access to the system is via an authorization procedure. SSL encryption (recognizable by https:// in the browser’s address line) is a protocol for encrypting data during transmission from the web server to the browser. This transmission offers a particularly high level of security. During transmission, personal data is encrypted between the user’s computer and our SSL server using an SSL protocol.

Cookies, tracking and other technologies related to the use of our website

We typically use cookies and similar technologies on our websites that allow the user’s browser or device to be identified. A cookie is a small file that is sent to the computer or automatically stored on the computer or mobile device by the web browser used when a user visits our website. If a user visits this website again, we recognize them again, even if we do not know who they are. In addition to cookies that are only used during a session and are deleted after the website visit (session cookies), cookies can also be used to store user settings and other information for a certain period of time (e.g. two years) (permanent cookies).

However, a user can set their browser so that it rejects cookies, only saves them for one session or otherwise deletes them prematurely. Most browsers are preset to accept cookies. We use permanent cookies so that we can better understand how users use our offers and content. If a customer blocks cookies, certain functionalities (such as language selection) may no longer work.

General information on data processing

The protection of customer data is important to us. We respect privacy and are committed to ensuring that customer data is processed in accordance with applicable laws, regardless of whether a customer has provided us with data electronically, by post or by telephone. In principle, we only process personal data insofar as this is necessary to provide a functional website and our content and services that a prospective customer, customer, donor, e-newsletter subscription or competition participant would like to receive from us.

In any case, personal data will only be processed within the framework of the statutory provisions. GreenBuzz is subject to Swiss law. This also applies to data protection. Our offer is aimed exclusively at people in Switzerland, which is why EU laws, in particular the EU General Data Protection Regulation, are not applicable.

Legal Disclaimers

GreenBuzz aims to provide full transparency about how the data collected from users is being used and stored .

General Inquiries

For any questions, concerns, or clarifications regarding our imprint, please reach out to:

Greenbuzz Zurich
zurich@greenbuzz.global

Technical Support

For technical support or feedback, please reach out to:

zero
hq@zero.swiss

This is a sample page.

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.